Shipping Policy

We aim to make every order simple, secure, and dependable from checkout to delivery. Please review this Shipping Policy before placing an order so you understand our processing times, delivery procedures, and customer responsibilities.

Order Processing

Most orders are prepared for shipment within 1 to 3 business days after successful payment verification. Processing times may increase during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been prepared and transferred to the shipping carrier, you will receive confirmation with available tracking information. Please allow some time for tracking updates to appear in the carrier system.

Shipping Options

Available shipping methods and estimated delivery times appear during checkout whenever possible. Delivery speed depends on the destination, selected shipping service, carrier operations, weather conditions, and other circumstances outside our control.

Express shipping may be available for eligible destinations. Choosing an express service affects transit time but does not necessarily reduce order processing time.

Shipping Restrictions

Customers are responsible for confirming that MIT 45 kratom products are legal to purchase, possess, and receive in their location before ordering.

We reserve the right to cancel or refuse orders destined for locations where kratom products are prohibited, restricted, or subject to requirements that prevent lawful shipment.

Accurate Shipping Information

Please provide a complete and accurate shipping address during checkout. Customers are responsible for reviewing their address before submitting an order.

If an incorrect or incomplete address causes a package to be returned, additional shipping charges may apply before we can resend the order.

Tracking Your Order

When tracking information becomes available, we will send it to the email address provided during checkout. Carrier tracking may take several hours to update after shipment confirmation.

Customers should monitor tracking information and make appropriate arrangements to receive their packages.

Delayed Packages

Shipping carriers may occasionally experience delays caused by weather, transportation disruptions, holidays, customs processing, or other circumstances beyond our control.

If your tracking information has not updated for an extended period, please contact our customer support team so we can help review the shipment.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and contact household members, neighbors, building management, or the shipping carrier.

Contact our customer support team if you still cannot locate the package. We will review the available shipping information and assist where reasonably possible.

Damaged Orders

If your order arrives damaged, contact us as soon as possible and include your order number along with clear photographs of the package and affected products.

Please keep the original packaging until our team has completed the review.

International Orders

International customers are responsible for understanding the laws and import requirements that apply in their destination country.

Customs authorities may inspect packages or charge import duties, taxes, or processing fees. Any applicable customs charges remain the responsibility of the recipient unless otherwise stated during checkout.

Customs processing can also affect delivery times.

Age and Legal Compliance

Our products are intended only for adults who meet all applicable legal age requirements in their jurisdiction.

By placing an order, you confirm that you meet the applicable age requirements and that purchasing and receiving the products complies with the laws that apply to you.

Questions About Shipping

If you have questions about an order, delivery status, or shipping eligibility, please contact our customer support team before placing your order. We will be happy to provide available shipping information and help you understand the ordering process.